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Microsoft Store game does not run on PC

09.06.2019
If you have a problem when starting the game on the PC, there are several options to solve it.

Check for Windows 10 updates

To make sure you have all the latest updates for Windows 10, Do exactly as shown in the video https://youtu.be/qlkSn2fcMUI. After installing the updates, restart your computer.

Admin rights

Sign in to Windows 10 with an account that has administrator rights. Most likely, it will help.

Download any free app

  1. Open the Microsoft Store for Windows 10 and click the profile picture in the top right corner.
  2. If more than one account is signed in at the same time, sign out of all accounts except the one whose email was used to purchase the game.
  3. Download any free app from the Microsoft Store for Windows 10.
  4. Try running the game again from the Microsoft Store my library page.

Software

The following is a list of applications which can cause a failure of the launch games, Microsoft Store, or crashing during game play. Please make sure you have disabled or deleted the app data.
  • MSI Afterburner / Riva Tuner Statistics Server
  • EVGA Precision
  • OBS
  • Xsplit
  • MacType
  • Warsaw Banking App
  • Wallpaper Engine
  • FPS Monitor
  • PlayClaw 6

Conflict with antivirus software

If you are using one of the following virus scanning programs from the list below, disable it.

  • Trend Micro Maximum security
  • Comodo Antivirus
  • Sophos
  • Emisoft Anti-Malware

Run The Microsoft Tool

Follow the link below and save/run the program. Follow the on-screen instructions to analyze and solve the problem.
 
http://go.microsoft.com/fwlink/p/?LinkId=271185

Updating video card drivers

Remove the current video card drivers and download the latest ones from the official website nvidia (download) / radeon (download)

Disable developer mode

  1. Press Windows + R
  2. Type Powershell and press Enter.
  3. Copy the following text, paste it into the Powershell window, and then press Enter.
Text
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}[/b]

Make Sure the Time/Date on your PC is Correct

  1. Right click on the clock on your start menu.
  2. Select Adjust Date/Time.
  3. Untick then retick 'Set time zone automatically'.
  4. Reboot your PC.
If you can't sync the time, download any free (trial version) VPN app and re-sync from under the VPN of any country.

Reset game data

This operation deletes only temporary game files. No important data will be lost.

  1. Press the key combination Win + R and run the command ms-settings:appsfeatures
  2. In the window that opens, find among the installed programs the game that cannot be launched and click on its name
  3. Then select item Additional options
  4. In the window that opens, find the heading Reset and press the button Reset

Viewing events

If nothing helps, you can view more information about the problem via "Viewing events" in the system settings.
Viewing events > Windows Logs > Applications