Install the latest Windows update
Microsoft has published an update to fix this issue. To install the update, follow these steps:
1. Select the
Start button
Win in the lower-left corner of the main screen, and then select
Settings.
2. Select
Update & Security >
Check for updates.
3. Select
View optional updates, and then select update
KB5004476 from the list.
4. Select
Download and install.
5. Once the update is complete, restart your device.
6. You should now be able to install, update, and launch games.
Still having a problem?
Try deleting the Gaming Services registry keys and reinstalling the Gaming Services app on your Windows 10 device:
1. Right-click the
Start button
Win in the lower-left corner of the main screen, and then select
Windows PowerShell (Admin).
2. In the
Administrator: Windows PowerShell screen, type the following command and press
Enter:
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
3. In the same window, type the following commands and press
Enter:
Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse
Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse
4. Restart your device.
5. Right-click the
Start button
Win in the lower-left corner of the main screen, and then select
Windows PowerShell (Admin).
6. In the
Administrator: Windows PowerShell screen, type the following command and press
Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
7. Install the app on that page, and then select
Yes when you receive the User Account Control (UAC) prompt.
8. Try to install or launch the game again.